Mar 13

Internal Customer Surveys for HR – what do they achieve?

It's not every HR Director who is willing to invite direct, personal, no-holds-barred feedback on the service they provide. But those who do, find the process and the results achieved, both valuable and worth repeating. We've been working recently with the senior HR Team of a large organisation, a household... read more →
Jan 21

Understanding the benefits of employee engagement – a case study

Serco Group Plc is ‘an international service company that improves the quality and efficiency of essential services that matter to millions of people around the world’. Serco provide important services to thousands of people around the world; their services include health, education, transport and defence sectors. Corporate Responsibility has always... read more →